Hi,Thank you very much for welcoming me here. My apologies but this is a newbie question and really need expert's help.I created a channel and added all necessary info and images. Categories were selected on the Roku Developer option.Everything is checked on the Feed Status and no errors when checking the Feed. We also used all possible validators online and json is valid.My issue is on Roku device, it shows the splash page, then it seems to load (progress circle), then that disappears, and nothing else, it stays blank.Feed URL:https://account.drtestimonial.com/channel/15.jsonThumbnails/Videos do not load, it stays blank. Although Roku Developer accepted the feed without error and it published it.Kindly asking for expert's advice if there is something missing on our feed, or an error, or anything. Also, is it okay to use AWS S3 for video hosting and use the Youtube image like I did on the feed?Any opinion, suggestion, correction, anything... is highly highly appreciated!!!Thanks,Paul

Same problem, wasted a whole day on this.It should not be necessary to publish (waiting 2 weeks!?) just for testing purposes.Extremely frustrating for new developers who want to quickly integrate.

I'm also seeing this problem on a channel that had this problem in the past, was fixed by Roku, and is now plagued by it again. If you haven't already, please contact Roku Partner Success. If enough people complain, they may realize that Direct Publisher has some serious problems.

I validated your feed file using my software and it does appear to be valid. However, I did notice that you do not define any categories in the feed file. Hopefully, you've defined then through the developer portal using the tags you specified in the feed file. Your videos and thumbnails are both accessible so, there's no problem with Amazon S3. However, you should consider using Amazon's CloudFront caching service for streaming your content.Some things to try:I know that you cannot stream directly from YouTube. Have you tried using a thumbnail image that's stored on AWS?Check that your categories on the Developer Portal reference the tags you specified in the feed file.

Hi Baradanikto,Thank you very much for the reply, it is highly appreciated.1. I can try to upload the images on AWS and see if that will help, although I used to do that same Youtube image url and it seems to work before, but I will try your suggestion.2. I did specify the category/ies on the Roku Developer section together with the Tags specified on the feed, I might try to specify Category/ies via feed and see if this will fix it.Not really sure why it is not showing anything on my device. I had to scan the feed and compare with the other ones that are working and they seem be in accordance (except inclusion of Category which I define via Roku Developer Admin).I will try both suggestion and will update post if anything happens.Other suggestions/opinion/comments are welcome.Thank you very much.Paul

My guess is Youtube doesn't work for the images. Reason being it also doesn't work for video hosting, due to a URL shortening format. I read that the videos URL (example: www.youtube.com/video/1b4hts879x024 is generally a shortened or redirect to the true URL path, which is more along the lines of youtube.com/path/videos/user198376/video=19273464828992 or something like that. Essentially, much, much longer.Wouldn't surprise me if the same thing happens as a result with images. I think there's server side scripting redirecting it to its native URL path, but the redirect doesn't work via Roku. Something like that. I would try another image host or hosting them at AWS

Feed Issue, no videos showing up (Newbie)

41 Replies

Bigmike333
Streaming Star
7 years ago
I downloaded your trial version of the software. Is there a comprehensive set of instructions for it that explain what each element of the program does, formats, changes, etc? It is well laid out, but I have no idea how it puts out a json file to upload. Even if it did, it would crash on Roku. The json file I have been using worked in the past. All I changed was the url for the live stream, which plays fine in VLC, and plays fine after I go ahead and publish the channel. The only way to preview it though, is to actually publish the channel. This is not a good plan. My channel worked, but how many will not?
Baradanikto
Roku Guru
7 years ago
Big mike333...

I'm not sure what you mean by a "comprehensive list of instructions". The software does come with a Help file that explains how to use it. If you've got specific questions, please PM me, or, contact me through the website in my signature.
elivate
Visitor
7 years ago
Hi Guys,

UPDATE:
As of June 24th, 2019... the issue seems to have been "FIXED" already... I was able to create unpublished channels, delete, add new, and all working fine now!!!

Hopefully it stays fixed 🙂

Thank you all who contributed to this thread 🙂
- elbenja
  Reel Rookie
  6 years ago
  Did the problem come back?
  In my test channel, when I do a "preview" from the panel (roku web), the screenshot shows the thumbnails and categories.
  But if I enter the channel on my roku device (it is not yet published, I install the test channel using the code provided by roku), it shows the presentation screen, the logo and only 2 icons: (search and information).

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Feed Issue, no videos showing up (Newbie)

41 Replies

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