Feed Issue, no videos showing up (Newbie)
Hi, Thank you very much for welcoming me here. My apologies but this is a newbie question and really need expert's help. I created a channel and added all necessary info and images. Categories...
Forum Discussion
STOP TRYING. This is a bug at Roku, and it's been going on for two weeks. You will waste tons of time trying to figure out what you are doing wrong, meanwhile Roku will not tell you about it until you go through partner success.
I have emailed them a couple of times about a resolution, but no answer has been received. I can't even imagine how many man-hours have been wasted with developers trying to correct this. At least, they could post it up on the direct publisher preview page, letting developers know about their problem. As far as I can tell, you can go ahead and publish the channel, and it will hit the channel store. Then you can make necessary edits. I'm not telling anyone to do this, but I think it works, if you are fairly sure what your end product will look like.
Good luck.
Mike
Here is the reply:
[table][tr][td]Amanda (Roku Partner Success)
May 8, 9:48 AM PDT
Hi Michael,
Thank you for reaching out to Partner Success. After looking into this issue, it appears that it may be due to a bug on our end that is affecting all Unpublished versions of Direct Publisher channels. I have created a bug ticket, escalated the issue, and hope to have the issue fixed as soon as possible. Thanks for reporting the issue and look out for the fix soon. I will let you know if our engineering team has any questions for you or steps for you to take.
Thank you,
Amanda[/size][/td]
[/tr]
[/table]
I have emailed them a couple of times about a resolution, but no answer has been received. I can't even imagine how many man-hours have been wasted with developers trying to correct this. At least, they could post it up on the direct publisher preview page, letting developers know about their problem. As far as I can tell, you can go ahead and publish the channel, and it will hit the channel store. Then you can make necessary edits. I'm not telling anyone to do this, but I think it works, if you are fairly sure what your end product will look like.
Good luck.
Mike
Here is the reply:
[table][tr][td]Amanda (Roku Partner Success)
May 8, 9:48 AM PDT
Hi Michael,
Thank you for reaching out to Partner Success. After looking into this issue, it appears that it may be due to a bug on our end that is affecting all Unpublished versions of Direct Publisher channels. I have created a bug ticket, escalated the issue, and hope to have the issue fixed as soon as possible. Thanks for reporting the issue and look out for the fix soon. I will let you know if our engineering team has any questions for you or steps for you to take.
Thank you,
Amanda[/size][/td]
[/tr]
[/table]
