Forum Discussion

oa24153's avatar
oa24153
Binge Watcher
5 years ago
Solved

Certification testing: Channel Deep Linking Basic

I'm getting this error on publishing a channel for certification testing, i have introduction page on the start of the app. My app is rejected how do i resolve this issue?
 
Message:
While watching media player events, nothing was found. The active application aapname (dev) shows "introImage" as the active element. Suggest looking if not logged in or navigation steps for playing content has changed
Description:
Deep linking enables users to get to your content faster from the Roku UI via Roku's content discovery features (for example, Roku Search and Roku home screen banners).
 
  • Our automated Certification Testing tool is not yet equipped to run deep linking or content playback performance tests on a channel that has an intermediary introduction screen such as the one you're describing here. 

    Our Partner Success team is aware of this shortcoming and is available to grant exemptions to these testing requirements on a case-by-case basis. Please go ahead and contact them via our web contact form, and they'll help launch your channel — https://developer.roku.com/contact

    Note that we are constantly improving our certification automation tooling, and may introduce updates in the future that enable testing on a channel like yours from within the Developer Dashboard in the future.

  • RokuTomC's avatar
    RokuTomC
    Community Moderator

    Our automated Certification Testing tool is not yet equipped to run deep linking or content playback performance tests on a channel that has an intermediary introduction screen such as the one you're describing here. 

    Our Partner Success team is aware of this shortcoming and is available to grant exemptions to these testing requirements on a case-by-case basis. Please go ahead and contact them via our web contact form, and they'll help launch your channel — https://developer.roku.com/contact

    Note that we are constantly improving our certification automation tooling, and may introduce updates in the future that enable testing on a channel like yours from within the Developer Dashboard in the future.

    • AbhiK's avatar
      AbhiK
      Streaming Star

      Hi RokuTomC 

      I am facing the same issue while publishing one of my public channel. I have an intermediary login screen in the application.

      So, does this still persist and do I need to contact Partner Success team to publish my channel?
      Please let me know the same so that I can procced further with publishing my channel.

      Thanks.

  • Hi did you solve this issue I'm having the same problems this new system is a nightmare.