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ferdiworks's avatar
ferdiworks
Roku Guru
2 years ago
Solved

Cannot Convert to SDK because channel is being published message?

Roku is sunsetting Direct Publisher and we need to convert our channels to SDK before Jan 2024! I log in and go to my dashboard in my developer account and try to convert channels to SDK but get a m...
Roku Direct Publisher
  • ferdiworks's avatar
    ferdiworks
    2 years ago

    (Roku Partner Success)

    Jul 21, 2023, 11:34 AM PDT

    Hi there,
     
    Thank you for the videos! This was super helpful. We do see that the channels are in publishing status on our end which seem to be a bug. 
     
    Since we do not publish on Fridays, we can published all three channel updates on Monday so you can start the channel conversion process. 
     
    I will update this thread once the channel updates are published.

    Best Partner Success Manager

ferdiworks's avatar
ferdiworks
Roku Guru
2 years ago

Partner success actually answered me with and email!

 

 

Jen (Roku Partner Success)

Jul 18, 2023, 4:42 PM PDT

Hi Joe,
 
Thank you for contacting Partner Success. Please provide the information requested so that we can assist you with your request.
 
  • Channel Name:
  • Channel ID or Access Code:
  • Attach a sample channel or stream that shows the issues, including Steps to Reproduce.
  • Screenshot that shows and error with not allowing you to convert your channel to SDK.
 
 

Best,

Jen | Partner Success Manage 

i THEN RECORDED A LOOM VIDEO OF THE ISSUES AND SENT IT TO THEM!

 

https://www.loom.com/share/8408401d4e5c4df6973669c06e994fdb?sid=741a0ddb-8270-4a1b-81e2-4e230ddf00d2

ferdiworks's avatar
ferdiworks
Roku Guru
2 years ago

(Roku Partner Success)

Jul 21, 2023, 11:34 AM PDT

Hi there,
 
Thank you for the videos! This was super helpful. We do see that the channels are in publishing status on our end which seem to be a bug. 
 
Since we do not publish on Fridays, we can published all three channel updates on Monday so you can start the channel conversion process. 
 
I will update this thread once the channel updates are published.

Best Partner Success Manager