Forum Discussion

Rashmikapil1's avatar
Rashmikapil1
Binge Watcher
5 years ago

Automatic Account Linking

storing into cloud is success but reading from cloud is wrong. what is stored previously in the device its showing same, not showing what stored by other device. In summary roku cloud is not working ...
Roku Developer Program
roAmanda's avatar
roAmanda
Roku Employee
5 years ago

Hello,

Thank you for reporting this issue. We are aware of this issue and are working on a solution that will allow a single, persistent data across devices in the near future. Please keep an eye out for this update.

Rashmikapil1's avatar
Rashmikapil1
Binge Watcher
5 years ago

Thanks for the reply. When can we expect the solution?

  • roAmanda's avatar
    roAmanda
    Roku Employee
    5 years ago

    We do not currently have a date or timeline to share for a resolution, but it is on the way!

    • sanity-check's avatar
      sanity-check
      Roku Guru
      5 years ago

      Hi roAmanda , perhaps this state of affairs could be shared more widely inside Roku - partners are being pushed quite hard to implement Account Linking and it currently seems impossible.

      • gomad's avatar
        gomad
        Roku Guru
        5 years ago

        Hi roAmanda , this has been mandated for certification and we had planned for dev also, but wasnt expecting this issue to happen, It would be nice to know the expected fix date as the certification deadline is already fixed.

        regards,

        GM

    • bretthacker's avatar
      bretthacker
      Binge Watcher
      3 years ago

      I am trying to implement this and coming across the same issue. This is over 2 years old per this discussion so I'm shocked - is nobody actually using this feature or are we missing something fundamental in the implementation?

      I store data in json.channel_data, and I can retrieve it on the same device. On another device registered to the same account, the roku_pucid is the same but I get gibberish back in channel_data. It seems to be escaped with Unicode - are you encrypting it and requiring us to decrypt it? That's fine - tell us how.

      This is a blocker - please respond.