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kris_5's avatar
kris_5
Visitor
15 years ago

app loaded crashes on run - no debug output

I've put together a quick app using the Brightcove template set, and uploaded to the Roku box (2.9). On run, it appears to either timeout or just crash. Debugger never gives any output. I can see and select the channel I've uploaded, but never can get to the videos described in our list of playlists. Brightcove API key is confirmed as good and accurate.

Is there perhaps a firmware update that is needed, or some other known issue? I'd love to provide more information but the debugger never returns anything except "connection lost" when the Roku restarts.

Thanks for any help.
-K
Roku Developer Program

3 Replies

  • destruk's avatar
    destruk
    Streaming Star
    15 years ago
    If the roku restarts, then most likely it crashes before the debugger can begin processing. Have you tried tracing your code from the first line executed?
  • kris_5's avatar
    kris_5
    Visitor
    15 years ago
    Thanks for the response.

    I haven't tried tracing - no. The code I'm using is a templated package I received from Roku. It's their Brightcove template package.

    -K
  • RokuChris's avatar
    RokuChris
    Roku Employee
    15 years ago
    You may have an older version of the BrightCove template. It can crash with very large playlists. PM me your email address and I can give you an updated version that behaves better.