Added Published Private Channel Doesnt Appear on Roku

I recently uploaded and published a new private channel and when I add it to a roku account it doesn't appear in the channel list on the Roku box. Yet the channel details page in my developer account shows the correct number of installed accounts. This is the first time I've ever had this issue - not being able to access a published channel. Any thoughts? The private channel vanity code is: bcctrokutest