Forum Discussion

Patrick1229's avatar
Patrick1229
Reel Rookie
6 days ago

Unable to Pair Roku Wireless Speakers

Hello Roku Community, I have been unable to pair my Roku Wireless Speakers (model 9020X) with my Roku TV (model 55R4AX, software version 15.0). The setup process proceeds to "Updating speakers..." ...
speakers
RokuHaz-M's avatar
RokuHaz-M
Community Moderator
5 days ago

Hi there! Patrick1229​

We understand you’re having trouble pairing your Roku Wireless Speakers and completing the update. Please try connecting to a mobile or personal hotspot and update the speakers again. Once the update is complete, attempt pairing the speakers once more.

Let us know the results.

Roku Community Team

  • Patrick1229's avatar
    Patrick1229
    Reel Rookie
    5 days ago

    I tried all these and after chatting with your support team MULTIPLE TIMES I have been explained that it's a bug at Roku software and I will be contacted when it's fixed. I need to know when it will be fixed.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      4 days ago

      Hey Patrick1229​ 

      Thanks for following up. We’re still looking into the issue and will update you once we know more. Please let us know if you notice any new details.

      Stay tuned!

      Roku Community Team

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      2 days ago

      Hi Patrick1229​

      Just to follow up: Could you please tell us, are you still having trouble pairing your Roku Speakers? If so, can you please try the following steps?

      1. Go to Home > Settings > System > Software update > Check now and install any updates.
      2. After updating, try pairing the soundbar again.
      3. If the issue continues, factory reset the speakers and attempt pairing once more.


      Let us know the result!

      Roku Community Team