Forum Discussion

Gapsjoy's avatar
Gapsjoy
Reel Rookie
2 years ago

TV Volume Numbers not appearing with streambar

Did anyone ever come up with a fix for this?  I have Samsung Smart TV and roku streambar 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Gapsjoy,

    Greetings from the Roku Community!

    We're glad to assist you with your Roku Streambar that is not showing the TV volume numbers. We'd like to know more about it so we can further assist you. Please provide us with more details.

    • When did this issue occur?
    • Is this happening when streaming Roku Streambar input only, or is it also happening on your Samsung TV when watching local channels?
    • If it's only happening when streaming Roku, is the issue happening on all contents or channels, or is this isolated to one content or channel? (Specify)

    We'll be waiting for your response.

    Kind regards,

    Eunice

    • Gapsjoy's avatar
      Gapsjoy
      Reel Rookie
      2 years ago
      • When did this issue occur?  From the minute I hooked up to my QN9090BA65
      • Is this happening when streaming Roku Streambar input only, or is it also happening on your Samsung TV when watching local channels?  ALWAYS no matter what we are watching
      • If it's only happening when streaming Roku, is the issue happening on all contents or channels, or is this isolated to one content or channel? (Specify). ALL

      I’ve tried changing settings in every way I can think of and nothing helps. I’ve tried rebooting and nothing helps. 

      Love the sound bar, but it would be great if we could tell what level the volume is on. 

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        2 years ago

        The Streambar remote only controls volume by CEC, the tv and Streambar have to recognize each other as a CEC device. If you can't refresh the CEC devices in the tv settings try unplugging the power from each for a bit. Then plug them back in, give it time to work. 

    • Kttubbs95's avatar
      Kttubbs95
      Newbie
      9 months ago

      This started today. I have restarted my Roku and the volume number still won’t appear. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        9 months ago

        Hi, Kttubbs95.

        Thank you, and welcome to the Roku Community!

        We notice you're also having the same issue with your TV volume numbers not appearing. 

        Will you please try to do a manual software update to your Roku Streambar? To do that, go to Settings > System > Software Update > Check Now. Try this to see if it makes any difference. 

        Let us know how this works.

        All the best,
        Emman