The TV speaker turns off when pairing hearing aids
I pair my hearing aids to my phone through the Roku app and the speaker to the TV turns off? Why? This makes it so I can't watch TV with others? This is not helpful. How can this get changed?
Forum Discussion
Hi Dman1
We get that you wanted to have an audio on your TV speaker while having it on your hearing aid. When using private listening on your Roku mobile app with your hearing aid, the TV speaker is often muted to prevent audio interference and provide the best sound quality for the hearing aid user.
Also, all Roku TVs only support selecting one audio type at a time (eArc, TV speakers, or Optical) or connecting to a Bluetooth device.
Let us know if you have other questions or inquiries!
Roku Community Team
The Roku televisions need to be made so that the person who owns the device can be the one to select the single audio type listening OR speaker and the hearing aids. When the previous thread was posted TWO YEARS ago, nothing was done to correct this issue. It seems that Roku needs an education about ADA issues. https://www.levelaccess.com/compliance-overview/americans-with-disabilities-act-ada-compliance/?utm_campaign=G_S_ADA_NA&utm_content=NB_ADA_Exact&adset_id=173517240685&utm_ad=741615934536&ad_id=741615934536&utm_source=google&utm_medium=cpc&utm_id=22250593619&campaign_id=22250593619&keyword_id=kwd-94643962&utm_term=ada&matchtype=e&device=c&GeoLoc=1016136&IntLoc=&placement=&network=g&hsa_cam=22250593619&hsa_grp=173517240685&hsa_ad=741615934536&hsa_src=g&hsa_tgt=kwd-94643962&hsa_kw=ada&hsa_mt=e&hsa_net=adwords&hsa_ver=3&gad_source=1&gad_campaignid=22250593619&gbraid=0AAAAADQ__bwpei357p-oeNsxoGCKhQIK0&gclid=Cj0KCQjwjo7DBhCrARIsACWauSl8xx_5osmeEMDH2mJ4CJIBuK6SyrTXnKp3ST7F_OAA3g-OCVEzsp0aAr2nEALw_wcB
