Forum Discussion

Ryanr11's avatar
Ryanr11
Channel Surfer
10 months ago

Re: Roku Wireless Speakers won't pair on Roku TV

I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired.

I have followed all following troubleshooting tips I can find online and on these forums with no success:

1) Unplugging and plugging the speakers back in

2) Moving speakers closer to TV

3) Restarting Roku TV

4) Factory Reset on Wireless speakers

5) Factory reset on Roku TV

 

My Roku TV still will not re-pair to my wireless speakers

Current Setup:

Roku TV - Model: 65R4AX , Software Version: 14.1

Roku Wireless Speakers - Model: 9020X

4 Replies

  • GT-Dex's avatar
    GT-Dex
    Binge Watcher
    10 months ago

    I've seen something similar to this... There is a post here that a former mod made about submitting the information to have it looked into further... Ill give this to you so it can be passed along possibly...

    Please share with us the details below.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Ryanr11's avatar
      Ryanr11
      Channel Surfer
      9 months ago

      GT-Dex thank you for the suggestion. Here is the requested information

      Issue report tracker

      Model: G848X- Roku TV

      Serial number: X01200U3GPES (SONU43D3GPES)

      Software version: 14.1.4 . build 5700-ET

      GC version: 12.9.26

      Timestamp: 2025-01-14T23:14:01Z

      Please use issue ID ES-020-114 to report the current issue.

       

  • GT-Dex's avatar
    GT-Dex
    Binge Watcher
    10 months ago

    Also just curious if your TV is wireless or wired? If it's wired, you can try to unplug the ethernet cable, restart it and try repairing the speakers. Then plugging it back in. 

    • Ryanr11's avatar
      Ryanr11
      Channel Surfer
      10 months ago

      My Roku TV is not wired. It is connected to the internet wirelessly