Forum Discussion
Hi everyone,
Thanks for the posts.
We would be more than happy to look further into this issue for you but will need more details. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-when did you start realize that this feature was missing
-relevant screenshots so we can better understand the issue
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Danny
you still haven't brought bass boost back why?
- WillieT3 years agoChannel Surfer
For those of you who are not satisfied with the Bass performance on the Roku Stream Bar and subwoofer, your concerns are not warranted. Yes Roku took away the Bass Boost option from their dashboard, it threw me for a loop as well… the sound was flat and regardless if you turned the bass up, it would only become boomy. I discovered that if I ran the speakers direct via HDMI and not Bluetooth, the sound was rich and very tolerable. Try listening to the systems via the Roku app and select Pandora, or whatever music app you listen to, and you’ll re-discover the sound that you believe you’re missing. In fact, setting the Bass at +2 and treble at +3, with surround set at 3, you’ll be pleasantly surprised at the setups fidelity… I’m running 2 pairs of the satellite speakers and one subwoofer… Amazingly wide sound stage with excellent bottom end to anchor the sound.
- EP5123 years agoBinge Watcher
The complaint is warranted. You don't have the bass off option, which was convenient for night time viewing. Now you have to go upteen notches to turn off the bass. Also, how are you running the Roku wireless speakers direct via HDMI? Lastly, Roku could have answered the questions we had.
- WillieT3 years agoChannel Surfer
I don’t know what your setup is, but my Roku setup is a 5.1 setup., which consists of Streaming Soundbar, 4 Roku cylinders and 1 subwoofer. You must incorporate the streaming bar to your TVs HDMI/ARC port, where you should be able to update the Soundbar once you’ve connected it via WIFI… Setup all Roku speakers via the Roku App downloaded to your TV. In the app you will adjust your sound settings. Listening via Bluetooth, you’ll find the speaker’s bass doesn’t sound tight and dynamic; even the treble is lackluster. Listening to your music via the app takes advantage of the full range capabilities of the Roku dashboard and its settings, because the center channel is wired direct to your TV… You get more network signal, when listening direct.
- Bobbo3233 years agoChannel Surfer
No HDMI ports on Roku speakers
- WillieT3 years agoChannel Surfer
Roku Streaming Bars have an HDMI Input. Their stream bar is the hub where all connectivity and tuning takes place. Once you’ve connected the Soundbar to your TV and brought it online, the Roku app installs it self on your TV… Find settings and activate all outboard speakers.