Forum Discussion

mistermoonlight's avatar
mistermoonlight
Reel Rookie
3 years ago
Solved

[OS 12.0] Roku Streambar Pro won't update subwoofer - ISSUE RESOLVED

Sadly, this did not fix the issue for me. I still cannot get my subwoofer to connect to my TCL 50s421 Roku TV. Stream Bar Pro and wireless speakers connect fine.   I had the subwoofer hooked up...
  • mistermoonlight's avatar
    mistermoonlight
    3 years ago

    Kash, thanks for your friendly support.

    I read everything published and tried every solution online before I discovered the problem and fixed it.

    I decided to look for a photo of where the subwoofer's reset button is located. I had been pressing above the white light, but the button is actually located just above the power cord. Easy to miss if you're not looking for it.

    Anyway, it's working beautifully now. Hopefully my post will help somebody else.

    I once ran a forum myself and it's great to see one as well run as this.

    I'm at level seven already? Wow.

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi mistermoonlight,

A warm welcome to the Roku Community!

We understand you're having issues connecting your subwoofer to your Roku TV. Kindly refer to this support article for more information to troubleshoot the connecting issue at this link: 
How to resolve issues pairing your Roku subwoofer

Please keep us posted on how it works so we can assist you further.

All the best,
Kash

  • mistermoonlight's avatar
    mistermoonlight
    Reel Rookie
    3 years ago

    Kash, thanks for your friendly support.

    I read everything published and tried every solution online before I discovered the problem and fixed it.

    I decided to look for a photo of where the subwoofer's reset button is located. I had been pressing above the white light, but the button is actually located just above the power cord. Easy to miss if you're not looking for it.

    Anyway, it's working beautifully now. Hopefully my post will help somebody else.

    I once ran a forum myself and it's great to see one as well run as this.

    I'm at level seven already? Wow.