Forum Discussion
Hi Theemiket,
We want to ask for additional support. Could you share your device's current software with us and also see if an update is available by going to Settings>>System>>System update, then selecting Check Now?
Please keep us posted. Thanks!
Regards,
Rey
Same crapola again. It's gotta be on the NFL side. All of scheduled programs have no sound (with the exception of ads, yes, they have sound). Tried 4 different devices (2x Rokus 1x A to Z Fire TV, and a 2023 tablet. Same issue on all. All my devices worked fine earlier in the day but tonight all streams (except advertisements) are silent.
- GeddySpageddy2 years agoReel Rookie
Addendum - this issue only applies to the live programming. The sound for NFL+ previews and other on-demand programs have proper sound.
- JCassmen2 years agoChannel Surfer
I have the same problem, only sound on commercials, no sound on live broadcast
- gk20th202 years agoReel Rookie
Having same issue. I last watched NFL Network morning show on 12-4-23 and it had sound. Now this morning no sound.
- RokuERey2 years agoRetired Moderator
Hi Community Users!
We highly appreciate you for bringing this to our attention.
Does this only happen to the NFL app? If so, we highly recommend reaching out to the channel provider themselves as they are the ones who provided, maintained, and updated their app on the Roku streaming platform independently. Since this is a live streaming concern, it's best to raise it directly to their Customer Support.
We hope you get everything sorted out soon and appreciate you bearing with us in the meantime.
Regards,
Rey
- Hobie722 years agoNewbie
Same thing for me 😞