NFL app has no audio, only this application
NFL app has no audio no matter what I do. I've uninstalled, restarted, unplugged, and checked all Roku and TV audio settings. It is only the NFL app. All others work fine
Forum Discussion
I’m having the same issue on a brand new Roku Ultra. Works totally fine on my older Roku Ultra in the other room, doesn’t work for the new one for some reason.
I determined it was a malfunction in the TV (32” HighSense) that was unable to download the latest Roku software. Essentially, it was “stuck” at the software level at which it was manufactured. I ended up returning it for a Phillips brand TV and magically, everything works perfectly. The NFL app emits both sound and picture. Good luck with your fix!
Hi 9ramaand,
Greetings and welcome to the Roku Community!
Thanks for sharing this information with us, and we're sorry to hear about the trouble you've experienced. We'll need more information to further look at the issue. Could you please provide us with the following:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
We look forward to hearing back from you.
All the best,
KashBtw, since mine was a roku4 I purchased a new Roku 4k stick and that solved the issue.
I will use the Roku4 on another TV and just won't watch the NFL on it.
Have same issue commercial and be right back message has sound but only the broadcast from NFL has no audio on only the NFL Channel
