NFL app has no audio, only this application
NFL app has no audio no matter what I do. I've uninstalled, restarted, unplugged, and checked all Roku and TV audio settings. It is only the NFL app. All others work fine
Forum Discussion
I’m having the same issue. I just bought a brand new 32” Roku TV and everything works perfectly except the NFL app - No sound whatsoever! I’ve tried everything - unplugged, uninstalled/reinstalled. Does anyone know what is going on? I’ve tried contacting Support at NFL and they just give the runaround. Is anyone else having this same problem?
Thanks for getting in touch and for making your first post here in the Roku Community.
We'd be more than happy to take closely into this. But we need your help. Could you share with us the details below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
- errors that you are experiencing on screen.
- Can you provide a video or screenshot of the issue you're experiencing?
We'll look forward to your update. Thanks!
Regards,
Rey
Hello Rey, thank you for the assistance!
TV model: 4series-32
Serial Number: X02700D950YA
Device ID: S0VDY35950YA
Software Version: 11.5.0•build 4884-G5
Every aspect of the new TV works perfectly, except the NFL Network app which has perfect screen but absolutely no sound coming from it. I’ve tried everything possible to get it working. Power off/on, Reset, install/uninstall and nothing seems to work. Also, it seems other people are having this same issue. I’ve tried reaching out to the NFL support team but there’s no way to reach them directly. Any help you can provide would be greatly appreciated. Im considering returning this TV and going with another brand, but would like to avoid that. Thanks!
