Forum Discussion
I need an update please
RokuERey Can you provide an update?
- RokuTakashi2 years agoCommunity Moderator
Hi, PTznic9yet
Thanks for posting.
We understand that you're inquiring about an update regarding the issue you've encountered. As of the moment, the appropriate Roku team is still investigating this issue. Further notice will be provided here.
We hope for your understanding and patience and we continue to work on this.
All the best,
Kash- Absolutego2 years agoChannel Surfer
Same issue - crackling from Stream bar. Worryingly, the streambar in question is a replacement for a unit with the same problem...
Model: 9102EU
Serial no: YL005M309639
- RokuTakashi2 years agoCommunity Moderator
Hi, Absolutego
Delighted to have you with us here in the Roku Community.
We understand that you're having the same issue regarding the crackling sound that you've experienced with your Roku Streambar, and we're sorry to hear about the trouble. We'd like to ask for few more questions to assist you further.
- When did the issue start to occur?
- Does the issue occur on a specific channel or happens throughout the Roku platform?
- What troubleshooting steps or workaround have you performed?
We hope to hear back from you with the requested details above.
Best wishes,
Kash