Forum Discussion

Tamesnc1's avatar
Tamesnc1
Channel Surfer
2 years ago
Solved

9020x Roku speakers stopped working overnight

9020x speakers have been working fine. Overnight they quit. Have a TCL Roku TV with latest update. After trying to connect, I “Forgot” the speakers and tried to pair again with no luck. Also, I then unplugged and reconnected, then pushed the pair button on both speakers. Upon pushing the pair button, got the expected audio instructions. But on its own, the right speaker says the same audio instructions every 3 minutes. Left speaker doesn’t do this. That’s as far as I get.

speakers
  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Tamesnc1,

    Thank you for keeping us posted in the Roku Community!

    We appreciate you letting us know about your problem with your Roku speakers. We will work with you to know what went wrong so we can assist you further and fix the issue. When your Roku host device is searching for your wireless speakers, it may not be able to find one or both speakers if:

    • A speaker is not powered on. When you connect the power cable, each speaker powers on, automatically enters pairing mode, and remains in pairing mode until it connects to your Roku host device. To check if a speaker is powered on and in pairing mode, look for a status LED on the back of the speaker that flashes repeatedly as pairing instructions are repeated every 3 minutes. If you do not see light from the LED, check that the power outlet is working and try reconnecting the power cable.
    • The speakers are too far from your Roku host device. Your wireless speakers are designed to be placed within 30 feet of your Roku host device. Try pairing your wireless speakers again after moving them closer.
    • There is wireless interference. Avoid installing your wireless speakers near other wireless devices like your wireless router or a microwave. It is best to have a direct line of sight from each speaker to your Roku host device with no electronics, metal, or concrete obstructing the path. Move the speakers and try pairing them again.
    • A speaker is paired to another Roku host device. Press and hold the Reset button on the back of the speaker for 10 seconds, and then listen for audible instructions to try pairing again.

    See more tips and troubleshooting steps for this type of issue here: How to resolve issues pairing your Roku wireless speakers and How to factory reset your Roku wireless audio device.

    Kind regards,
    Eunice

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Tamesnc1,

    Thanks for reaching us here in the Roku Community!

    We see that you're having an issue getting back these wireless speakers paired and we'd like to help.

    We recommend performing a full restart on both devices. You can start with the Roku TV by navigating to Settings>>System>>Power>>System restart. The follow-up with the restart, If you prefer, you can factory reset your speakers from the Roku interface. Go to Settings > Remotes & devices > Audio devices > Wireless speaker (Left) > Factory reset, and then repeat for Wireless speaker (Right).

    For more information, you can visit our support page here: How to resolve audio playback issues on your Roku wireless speakers.

    Hope this works!

    Regards,
    Rey

    • Tamesnc1's avatar
      Tamesnc1
      Channel Surfer
      2 years ago

      Tried your suggestion with factory reset of TCL Roku TV. It found the speakers with no problem automatically. Speakers worked until the next day. Did a factory reset again. Now when trying to connect the speakers as new (only choice), screen says it cannot find the speakers after a considerable delay. I have pressed the speaker buttons, both say they are paired to another device. Light stays on, does not blink. There never was an option to reset the speakers either day.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi Tamesnc1,

        Thank you for keeping us posted in the Roku Community!

        We appreciate you letting us know about your problem with your Roku speakers. We will work with you to know what went wrong so we can assist you further and fix the issue. When your Roku host device is searching for your wireless speakers, it may not be able to find one or both speakers if:

        • A speaker is not powered on. When you connect the power cable, each speaker powers on, automatically enters pairing mode, and remains in pairing mode until it connects to your Roku host device. To check if a speaker is powered on and in pairing mode, look for a status LED on the back of the speaker that flashes repeatedly as pairing instructions are repeated every 3 minutes. If you do not see light from the LED, check that the power outlet is working and try reconnecting the power cable.
        • The speakers are too far from your Roku host device. Your wireless speakers are designed to be placed within 30 feet of your Roku host device. Try pairing your wireless speakers again after moving them closer.
        • There is wireless interference. Avoid installing your wireless speakers near other wireless devices like your wireless router or a microwave. It is best to have a direct line of sight from each speaker to your Roku host device with no electronics, metal, or concrete obstructing the path. Move the speakers and try pairing them again.
        • A speaker is paired to another Roku host device. Press and hold the Reset button on the back of the speaker for 10 seconds, and then listen for audible instructions to try pairing again.

        See more tips and troubleshooting steps for this type of issue here: How to resolve issues pairing your Roku wireless speakers and How to factory reset your Roku wireless audio device.

        Kind regards,
        Eunice