Forum Discussion

teleute00's avatar
teleute00
Channel Surfer
9 months ago

YouTube videos start black after latest update

Since the YouTube app update the other day (web_20241209_14_rc00) every time we start a video it just sits there on a black screen for about 5 seconds.  Usually it will play properly afterwards, but ...
app playback
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
9 months ago

Hi SEspider, teleute00,

Greetings from the Roku Community!

We understand that your YouTube app is only showing you a black screen, we would like to coordinate this with our Roku-appropriate team for review. Please provide us with the following details.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version (highlight the app and press the star (*) button)

We look forward to your response.

Cheers,
Riamie

teleute00's avatar
teleute00
Channel Surfer
9 months ago

My issue was different than the other one mentioned here - but additionally, they seem to have released a patch that fixed it (it was better yesterday, and I looked and the app version now starts with 20241211 instead of 20241209.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    9 months ago

    Thanks for the update. teleute00 

    We're glad to hear that the issue has improved due to the YouTube app's update.

    If the issue persists, keep us posted in this thread so our team can continue to assist you.

    Best wishes,
    Kash