Forum Discussion

mossbeachlarry's avatar
mossbeachlarry
Channel Surfer
11 months ago
Solved

YouTube TV Key Plays Stall

Starting this year at some point, YouTube playback of Key Plays never completes.  Sometimes it fails immediately.  Other times it will fail after 6-10 key plays.  It always seems to be at the transition from one play to the next.  Sometimes I can use the forward button and see a small icon preview in the top right, but never the full screen content, which displays the circular spinner.  Until college football season started, my experience has been failures on the NBC Sports Bay Area channel for the SF Giants games.  Last weekend and today I've tried to watch Key Plays for multiple college football games.  No luck.  I removed the YouTube TV app, restarted my Roku, then reinstalled the YouTube TV app.  Made no difference.  Just now the Roku screen saver was activated while this was happening.  When I hit OK to see if Key Plays was still stalled, the whole screen was black and then my Roku crashed and rebooted itself.  I have used the YouTube TV app on my Roku to watch Key Plays for years.  This year it is broken.  Help.

app playback
  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, karlkras 

    Thanks for posting here in the Roku Community.

    We understand your concern about the YouTube TV app's functionality. Please note that different channel providers design and build their apps differently across streaming platforms. We recommend reaching out to the channel providers' support regarding this issue, as it is a flaw in the app's functionality that the developers can address through an update within their app on the platform.

    We hope for your understanding in this matter.

    Best wishes,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, GRB3 

    Welcome to the Roku Community.

    We understand your sentiment regarding a problem encountered with YouTube TV. As advised, this is a functionality within the app itself. Channel providers such as Google designed the YouTube TV app, as well as its interface, features, and functionality.

    Reaching out to Google would be best since they can provide an update to fix this issue.

    Your understanding is highly appreciated.

    Best wishes,
    Kash

25 Replies

  • mossbeachlarry's avatar
    mossbeachlarry
    Channel Surfer
    11 months ago

    I can confirm this is a bug in the Roku YouTube TV app.  I installed the YouTube TV app directly on my LG Smart TV.  I was able to watch Key Plays for all the YouTube TV sports programs that stalled on my Roku.

    Roku, please fix your YouTube TV app.

      • Gorbiz83's avatar
        Gorbiz83
        Newbie
        10 months ago

        Not a new problem.

        Could be the YoutubeTV Roku app. But could also be the Roku appliance.

        Works fine using YTTV app on my Android tablet.

        Google and Roku please figure this out.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      11 months ago

      Hi, mossbeachlarry 

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for bringing this issue to our attention, and we understand the troubles you have experienced with the YouTube TV app on your Roku device.

      We would recommend reaching out to Google/YouTube's support directly and inquire further about the issue you have encountered. Most apps on Roku are directly managed by the channel provider, and they'll be able to provide you with a workaround, or the app needs an update to resolve any issues.

      Hoping for your understanding regarding this matter.

      Best wishes,
      Kash

  • Boyo's avatar
    Boyo
    Newbie
    9 months ago

    Same problem for me. 
    google escalated my issue over 2 weeks and eventually got back to me and said “sorry, we have no idea what the issue is.” Frustrating. 

    • Jsher0's avatar
      Jsher0
      Newbie
      9 months ago

      Same here .. I have a one gig fiber connection so speed is not the issue … But no matter what channel the game was on, It’s rare that I can get through two or three key plays without it freezing up.  Now what happens a lot of time when I start key plays on a game, it takes me to the start of the game and just says play 1 of 40 in the upper right hand corner of the screen… if I click to the right to play key play 2 … same thing happens brings me to the beginning of the game and just shows play 2 of 40 in the top right corner.  Super frustrating … I had a month-long ticket going with YouTube support and they basically told me they don’t have a solution for me. 

      • gonefromr0koo's avatar
        gonefromr0koo
        Newbie
        9 months ago

        I had the same problem this nfl season with YouTube tv on Roku with key plays hanging. I tried it on the Amazon Fire TV Stick, and key play works there fine. I’m probably going to switch all my TVs from Roku to Fire TV. Roku has punted on this problem for too long