Forum Discussion

markey's avatar
markey
Newbie
3 years ago

YouTube TV DVR hangs on playback

I have one Roku Express that will play a recorded show and a second Roku Express that will not play the same recording.  The recording was done with YouTubeTV.  The Roku Express that allows the recor...
CD82's avatar
CD82
Reel Rookie
3 years ago

I did all the steps as well but the problem continues with shows recorded from NBC.  Other recordings from other channels all work great.  So frustrating as I believe it is not youtube TV or nothing would playback. Help!

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi CD82

    Welcome to the Roku Community!

    Can you please provide us with more specific information about the issue you are experiencing? Do you encounter any error messages? Are all the other streaming channels operating normally? How long has the issue existed and what troubleshooting done to resolve the issue?

    With detailed information, we will be able to assist you better.


    Warm Regards,
    Lianna

    • jhmosow's avatar
      jhmosow
      Binge Watcher
      3 years ago

      For me, I never get an error message. It just keeps spinning. The problem is on more channels than not. I have had the problem for about a year but worked with YouTube TV support on the issue. After several months of providing logs and screenshots, they determined the problem was not on their side.  As I mentioned in an earlier post, if I use the LG TV YouTube TV app, I have no problems on the same TV.

    • CD82's avatar
      CD82
      Reel Rookie
      3 years ago

      It is only on the Roku express on the youtube TV DVR..  I deleted youtube tv app.  Then restarted the roku. and did system update.  I then reinstalled the youtube TV app and the problem still exists with the NBC channel. I also did channel update for youtube TV and it said it was up to date. All the other DVR recording on youtube TV app work fine.  It is so frustrating!

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello jhmosow, CD82

        Thank you for your post.

        Please provide us with the following information for further investigation:

        -Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
        -Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the -Home screen and pressing the * button)
        -Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        -Steps to reproduce the issue you are seeing

        Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further


        Regards,
        Karla