I assume that all the steps I have outlined in my original email have been noted. I just checked for updates(none on both) and did the system restart as requested and my issues with YTTV and YouTube persist. My case # 11257074 Here are the details of my 2 devices:
Express 4K+ model 3941X2 serial X022002FHVXU device id SOHAK2AFHVXU software version 14.1.4 build 7709
Express 3700X serial YU001J990464device ID 7G26C1990464 software ver 14.1.4 build 7709
I really need Roku to help with this issue. Thx in advance
Thanks for keeping us in the loop, RobfromAmarillo!
We have noted your concern about the YouTube TV playback issues on your Roku devices. We appreciate your effort to provide all the necessary details on the investigation.
In the meantime, could you also provide the Tracker ID and Channel Build Version of YouTube TV and YouTube? (You can find it by highlighting the app from the Home Screen and pressing the Star * Button.)
We are looking forward to hearing back from you!
Best,
The Roku Community Team
It is going to be almost impossible to generate a trackerID in real time because although these interruptions are frequent they are usually very brief. I will try.
YTTV v. 2.25 build 70
YT v. 2.25 build 93
Hi RobfromAmarillo,
Thanks for providing additional information about your issue.
Rest assured, we have forwarded this to our Roku team for review. We appreciate your patience as we work on this matter. We'll update you once we have more information.
Best,
The Roku Community Team
Hi, RobfromAmarillo.
We would like to know if you're still experiencing an issue with YouTube TV and the YouTube app, and if so, could you please provide a short video clip showing the exact behavior of the apps to better understand what's going on?
Also, have you received any updates on the apps recently? If yes, could you provide the latest channel build version of the apps?
We would appreciate it if you could get back to us and supply the requested details.
Best,
The Roku Community Team
So I have had this problem since 1/15 and I have sent along all requested info. Can I get an update as to what is happening?
