Forum Discussion

dghawk71's avatar
dghawk71
Channel Surfer
3 years ago
Solved

YouTube slow to load and buffering

Hello!  For the last week, YouTube loads very slowly and actually buffers on my 32” Roku TV.  WiFi is running fine, I checked for Roku software updates (I’m current), and deleted/reinstalled YouTube ...
  • RokuKarla's avatar
    RokuKarla
    3 years ago

    Hello dghawk71

    Thanks for getting in touch with us here at Roku.

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

     

    Regards,
    Karla

RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello dghawk71

Thanks for getting in touch with us here at Roku.

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

 

Regards,
Karla

dghawk71's avatar
dghawk71
Channel Surfer
3 years ago

Thank you Karla!!  

No, I had not performed the restart previously.  I just followed your procedure and it works perfectly!!  Thanks again!!