Forum Discussion

kronosshift's avatar
kronosshift
Newbie
3 years ago

YouTube seeking issues / Video will not play where I fast forward or rewind to

I am experiencing an issues with the YouTube app on my brand new Roku TV where I will be watching a video and if I try to rewind or fast forward the video, once I click play or select to choose where...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Jmzahra19

Thanks for the post.

Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Jmzahra19's avatar
Jmzahra19
Channel Surfer
3 years ago

Hi RokuDanny-R, below is the information as requested.

  • TCL Model: 55S555
  • Hardware ID: J105X
  • Serial number: X0210077XE5M
  • SW Version: 11.5.0, build 4317-DK
  • Device ID: S0MKH2A7XE5M
  • YouTube: Version 2.22 build 110005090
  • Issue ID: 5M-033-264

This issue occurs on some but not all videos while using the YouTube channel. It seems possible that longer videos are more affected, though I'm not sure. Steps to replicate:

  • Load this video on Roku YouTube channel: https://youtu.be/XJXPoG9sT5Q
  • Let play for a while
  • Try to seek backwards in the video, either using arrow button or rewind button
  • Buffering icon appears for several seconds. During this time, button presses are recognized but have no effect (pause/play, forward, backward).
  • Buffering icon disappears after roughly 15 seconds and the video returns to the original spot before seeking began.

Example:

  • Playing at 23:00
  • Seek back to 20:00
  • Video begins playing at 20:00, but buffering icon is overlaid
  • Button presses reveal the seek position to be 0:00 (which is inaccurate) and don't control playback
  • After 15 seconds, buffering icon disappears, and video resumes playback from 23:00

The only workaround that I have found is to fast forward the video so it completes, back out of the video, replay it from the beginning, and then seek forward to where you want to start watching.

Hope this helps. Please fix this bug as it's very annoying!

  • Zerocool77's avatar
    Zerocool77
    Newbie
    3 years ago

    In getting this exact issue ever since I got my new TCL TV, worked fine on my old model. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings Zerocool77 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with the YouTube channel.

      We would be more than happy to look into this issue further, but we will need more details. Can you please provide us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
      • steps to reproduce the issue you are seeing
      • video or screenshot of what is happening so we can better understand the issue

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.


      Thanks,
      Danny

    • Jmzahra19's avatar
      Jmzahra19
      Channel Surfer
      3 years ago

      RokuDanny-R , any progress on the issue we posted about? Asking for more details shouldn't be necessary, it's the same issue that multiple ppl are having.

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hi Jmzahra19 

        Thanks for the follow up regarding the issue with the YouTube channel.

        Please be aware that the appropriate Roku team is still currently investigating the issue and I have no updates to provide at this time. Rest assured, once more information is available I'll be sure post an update in this Community thread.


        Thanks,
        Danny