Forum Discussion

kronosshift's avatar
kronosshift
Newbie
3 years ago

YouTube seeking issues / Video will not play where I fast forward or rewind to

I am experiencing an issues with the YouTube app on my brand new Roku TV where I will be watching a video and if I try to rewind or fast forward the video, once I click play or select to choose where...
Jmzahra19's avatar
Jmzahra19
Channel Surfer
3 years ago

I am getting the exact same issue, exactly as described, down to the smallest detail. Hopefully this will bump thos thread back into view. I'm thinking it's a bug that needs to be fixed by the developers.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Jmzahra19

    Welcome to the Roku Community!

    Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

    With detailed information, we will be better able to assist you.


    Warm Regards,
    Lianna

    • Jmzahra19's avatar
      Jmzahra19
      Channel Surfer
      3 years ago

      Hi Anonymous,

      The original post by kronosshift exlains the problem in great detail, and it matches exactly the behavior I'm seeing. I just bought the TV, which is a TCL 5-series 55" (Model #55S555). If there is more information I can give, let me know what you need.

      I am writing this from work and can get the build number of the YouTube app when I get home. Also, it occurs to me now that there may be a newer version of the app available since it came pre-installed on the TV.

       

      Thanks

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Jmzahra19

        Thanks for the post.

        Can you please provide us the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
        • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
        • steps to reproduce the issue you are seeing 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


        Thanks,
        Danny