Forum Discussion

John1000's avatar
John1000
Reel Rookie
2 years ago
Solved

YouTube-only issue on Roku Ultra

I have checked for a new Roku update (it was already running the latest update), I have a new Roku Ultra device (two months old), ALL of my other apps work on the Ultra device (occasionally Pluto is ...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Hi, John1000!

    Welcome, and thanks for posting here in the Roku Community!

    We understand that you're having difficulty streaming YouTube. We're here to take care of this issue for you.  

    Could you please let us know what troubleshooting steps you have tried so far to resolve the issue? If you haven't done any steps yet, you may try the suggested resolution below to see if it resolves the issue: 

    1. Remove the channel: Highlight the channel tile on your home screen and press Star * to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power (Skip power if there is no option for this), then proceed to System Restart. 
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    Check out this support article on how to solve a channel playback issue at home. 

    Let us know if you need more help. We'd be more than happy to assist. 

    All the best,
    Emman

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Hi, John1000!

Welcome, and thanks for posting here in the Roku Community!

We understand that you're having difficulty streaming YouTube. We're here to take care of this issue for you.  

Could you please let us know what troubleshooting steps you have tried so far to resolve the issue? If you haven't done any steps yet, you may try the suggested resolution below to see if it resolves the issue: 

  1. Remove the channel: Highlight the channel tile on your home screen and press Star * to open the Options menu. Select Remove channel and confirm.
  2. Restart your Roku device: Go to Settings > System > Power (Skip power if there is no option for this), then proceed to System Restart. 
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Check out this support article on how to solve a channel playback issue at home. 

Let us know if you need more help. We'd be more than happy to assist. 

All the best,
Emman

  • scuba561's avatar
    scuba561
    Newbie
    2 years ago

    I have the exact same issue.  I have removed the app and reinstalled the app.  That did not help at all.  All other apps work fine.  Just Youtube has the issue.  YoutubeTV works fine.

     

    Anyone else have a better solution besides the usual canned "solution" offered by Roku?

     

    Thanks!

    • John1000's avatar
      John1000
      Reel Rookie
      2 years ago

      It’s quite weird. I did do the suggested protocol of doing a RESET in the SETTINGS option. It worked somewhat (which was way better than anything I had tried before), see next paragraph. Also, I removed the app and added it again and also unplugged the Roku Ultra device. I did not unplug the modem or wifi router because all other apps are working on the device.

      For example: if I open YouTube and push the right button (>), the screen immediately goes black. One time doing this, a video loaded and played 20 seconds and then went black. In both instances the channel never came back on. HOWEVER, what did work was when I opened the app and simply scrolled down into my subscriptions, then scrolled right (>) onto a video I opened and watch fully.

    • tmspezzano's avatar
      tmspezzano
      Newbie
      8 months ago

      Same issue also removed app and reinstalled it. Still nothing.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        8 months ago

        Thanks for posting here, tmspezzano!

        Looks like you’re running into a problem with the YouTube app on your Roku Ultra. Let’s take a closer look at your concern.

        To help us in the process, please provide the following details below.

        • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
        • Tracker ID (Press the Home button five times, followed by the Back button five times)
        • App build version (Highlight the app from the Home Screen and press the Star * Button)
        • Short Video clip of the exact behavior of the app

        Please keep us posted!

        Roku Community Team