Forum Discussion

ashden's avatar
ashden
Newbie
9 months ago

YouTube app downloaded and not working

Roku sucks and have no customer service. Terrible company.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hi, ashden 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for reaching out for support regarding the YouTube app that doesn't download on your Roku device, and we're here to help. Our team would like to know the details below for us to understand the issue further.

    • What specific Roku device you are having issues with?
    • Are there any error codes or messages when trying to download the YouTube app on your Roku device?
    • What troubleshooting steps have you taken so far in an attempt to resolve the issue?

    In the meantime, we would recommend performing the troubleshooting steps below to see any improvements.

    1. Press Home 
       
       on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Keep us posted on what you find out, and we'll continue to assist you.

    Best wishes,
    Kash