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Salk's avatar
Salk
Newbie
5 years ago
Solved

Xfinity Stream Beta app not working, error 500

Xfinity Stream Beta app on Roku Streaming Stick+ isn't working the past 2 days. Xfinity support tested all connection and setting on there end, seems all okay.

What could go wrong or why I cant stream only the Xfinity Beta App on Roku Streaming Stick+? All other Apps work fine. Error 500 appears all the time.

  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Salk 

    Thanks for the post.

    For more information about that channel's error and functionality, you'll want to contact Xfinity support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

    You can reach Xfinity support here.

    Thanks,
    Danny

  • shermintoga's avatar
    shermintoga
    4 years ago

    xfinity stream beta down on multiple roku, ipad and iphone devices.

    solution:

    1)  disconnect coax cable from modem/router

    2)  power cycle modem/router

    3)  reconnect coax cable

     

    all devices now working

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  • ittimjones's avatar
    ittimjones
    Newbie
    4 years ago

    I actually found the REAL fix. It is an Xfinity issue. It has to do with stale login information.

    Remove the Xfinity channel from the Roku. Restart the Roku. Use your smart phone to log into the Xfinity stream mobile app. Log out there. Open a browser on the same smart phone and log into your Xfinity account. Log into the Xfinity app on the same phone. Reinstall the Roku Xfinity app. Should be prompted to reactivate the Roku device. Go to xfinity.com/authorize to activate on the smart phone. Fixed.

  • randyja's avatar
    randyja
    Newbie
    3 years ago

    highlight xfinity app. press options button. click restart. your guide should work again.

  • CharlieGhazal18's avatar
    CharlieGhazal18
    Newbie
    2 years ago

    I’m Having a Problem Connecting To The Xfinity App from every bedroom to our house When I click it to the remote Go to the app and it just goes back to the home page I did it a lot of times and there’s nothing we can do, We Tried to Reset and Sign back in and we did it but it still pop right back to the home page what we can do to fix this problem 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      Try removing the Xfinity app, restart your Roku device from Settings->System or Settings->System->Power (as appropriate), and add the app again.  Also, restart all of your network equipment - gateway/modem/router.