Forum Discussion

GoonerDawg81's avatar
GoonerDawg81
Newbie
2 years ago
Solved

XFinity Stream App Issues - DVR Recordings

Hoping someone can help if experiencing the same issue.

For the past few weeks I have been receiving an error message when trying to play DVR recording on the XFinity Stream app. The message is: "Error: TVAPP-00332." 

Has anyone ever dealt with this error message before? If so, what was the resolution?

 

app feature
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    GoonerDawg81,

    Thank you for the update! 

    If basic troubleshooting steps have been tried and exhausted, we may need to seek assistance from the channel provider themselves. 

    It's important to note that most of the channels on Roku are managed directly by the channel provider, so any issues must also be reported to them for further assistance. 

    You can contact the Xfinity Customer Service team at this link: Xfinity Customer Service - Contact Us. 

    Please let us know if they are able to help you resolve the issue. 

    Best regards,
    Rey

4 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi GoonerDawg81,

    Warm greetings from the Roku Community!

    We understand you're having a problem with the Xfinity Stream app. We're happy to assist you further. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    Let us know how it works.

    Kind regards,                                                                                                                                            John

    • GoonerDawg81's avatar
      GoonerDawg81
      Newbie
      2 years ago

      No, this did not work.

      I have factory reset my Roku and nothing works.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    GoonerDawg81,

    Thank you for the update! 

    If basic troubleshooting steps have been tried and exhausted, we may need to seek assistance from the channel provider themselves. 

    It's important to note that most of the channels on Roku are managed directly by the channel provider, so any issues must also be reported to them for further assistance. 

    You can contact the Xfinity Customer Service team at this link: Xfinity Customer Service - Contact Us. 

    Please let us know if they are able to help you resolve the issue. 

    Best regards,
    Rey

  • Pcamio64's avatar
    Pcamio64
    Newbie
    2 years ago

    I have the same problem, although I sent the recording from my phone to the Roku TV through AirPlay and it worked