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wagner597's avatar
wagner597
Channel Surfer
2 years ago
Solved

Xfinity stream app freezing

Is anyone else having a problem with Xfinity Stream freezing?  Our issue began yesterday afternoon.  It first started where we couldn't load the Xfinity app at all.  Then a couple of hours later we c...
app playback
  • wagner597's avatar
    wagner597
    2 years ago

    RokuJechealR Thank you for your reply.  I've think it has something to do with the power cord with the long-range Wi-Fi receiver.  I've checked everything else so far including the removing the Xfinity channel and adding it back in.  It's just weird that it started 2 days ago and I'm only having the problem with our Vizio 4K smart TV as I connected it to our Samsung smart TV with the power cord with the long range Wi-Fi receiver and didn't have the problem.  We also determined it wasn't just the Xfinity channel, as what it does is lose network connection after about 20-25 minutes.  

    Feel free to close this discussion since it's not the issue I originally thought.

lionheart44's avatar
lionheart44
Newbie
2 years ago

i did try that and had no luck. The fact that it does it for roku devices but it worked fine on my phone, is what leads me to believe its something on the roku side. Also i tried a handful of other apps on both roku devices and they worked fine.

 

wagner597's avatar
wagner597
Channel Surfer
2 years ago

lionheart44 Ours seems to be working fine now.  If you are still having a problem, you can chat with Roku support and they will guide you through the steps.