Thanks for the post.
Can you please provide more specific information about the issue you are experiencing? Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
Thanks,
Danny
Problem is playing back a recorded video. It plays on the TVs that are using xfinity boxes, but not using Roku. It can play from the beginning, but can't play resuming. Error: The Video Cannot Be Played. Error: TVAPP-00306.
Model 3810X-Roku Streaming Stick+
SN YH00DP676201
SW version 11.00 build 4193-50
Device ID 21309D676201
A quick and easy way to resolve buffering issues on the Xfinity stream channel is to restart your device or TV from the menu. I had to do a restart last week on my Westinghouse Roku TV.
