Forum Discussion

Shay40's avatar
Shay40
Reel Rookie
2 years ago
Solved

Wrong local channels on Hulu Live

I have a Roku hooked up to my Tv. In the past week or so, the wrong local channels started showing up on my Hulu Live. Hulu did all they can do, internet company is no help. However, the right channe...
content
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago
    Hi @Cosborne_24,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the Hulu channel. We're happy to assist you with this. Kindly try the recommended basic troubleshooting sequence below:
     
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the content still shows the same error, we would need some backup from the channel support team. Please contact them directly and share the issue. They might need to release an update in order to resolve it.
    You can contact them here directly at Hulu Help Center.

    All the best,
    Janadee
TimmyTwo2's avatar
TimmyTwo2
Binge Watcher
2 years ago

I know my IP, I got it from my router and also through where's my IP. The IP is in a suburb near me that would still get Charlotte locals.

Jtpandme2's avatar
Jtpandme2
Channel Surfer
2 years ago

All I know is when I went to Roku Home Screen, settings, network, about and looked at the ip listed not the gateway, it was different than my router. I gave Hulu this info and they added it on their end. Then my channels came back. I can only share what worked for me. Mine were gone for over a week. Frustrating 

  • TimmyTwo2's avatar
    TimmyTwo2
    Binge Watcher
    2 years ago

    Thanks everyone! I knew it was going to come down to it. I chatted tonight and Hulu fixed it quickly. IP Chicken and a few other sites showed Kanapolis NC (which has Charlotte locals) but I found a site where it listed Kannapolis, Concord, and Denton, NC cities. Denton has Greensboro locals, so that was causing my issue. Seems odd that it could be one of three cities but Hulu fixed me right up.