Forum Discussion

BLW-C's avatar
BLW-C
Reel Rookie
2 years ago
Solved

wrong "local" channel - zipcode is correct

My local channels should be those in Seattle.  On Peacock & Hulu, I get Spokane.  I've reentered my zipcode in the Roku setting on the TV--nothing changes.  At 7:00AM, I don't care what the traffic is 300 miles away!  Paramount does broadcast correctly.  How do I fix this problem? 

Bev the Confused!

  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi balor98,

    A warm welcome here at the Roku Community!

    We appreciate you for reaching out to us for further assistance regarding your zip code. We'd be more than happy to help you out with this. You can change it on your preferred zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code. 

    If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than willing to help and take immediate action as we are committed to finding a solution to your concerns.

    All the best,
    Carly

14 Replies

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  • balor98's avatar
    balor98
    Reel Rookie
    3 years ago

    My TCL ROKU TV has decided I’m a few hundred miles away in a different state. My zip code is set to mine and has been refreshed.

    Any ideas on how to fix this issue?

    • cindy0457's avatar
      cindy0457
      Reel Rookie
      3 years ago

      If you are using a fixed wireless such as T-Mobile or Verizon, you just have to get used to it. My tv puts me in South Florida, Texas, and New Orleans.  It has something to do with the way the data is collected in one area, then actually processed in another in microseconds.   Other than the unusual commercials, it's not a problem. It's actually improved my Spanish a little.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      3 years ago

      Hi balor98,

      A warm welcome here at the Roku Community!

      We appreciate you for reaching out to us for further assistance regarding your zip code. We'd be more than happy to help you out with this. You can change it on your preferred zip code by navigating to your Home screen. Scroll and select Settings, then go to System and choose ZIP Code. 

      If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than willing to help and take immediate action as we are committed to finding a solution to your concerns.

      All the best,
      Carly

      • Natgk's avatar
        Natgk
        Reel Rookie
        3 years ago

        Sorry putting in your zip code does not fix the issue.

        you can cha ge the zip code, reboot Roku, reboot router. And STILL have the same issue of the wrong local area channels being displayed.  ( and yes even checked for latest Roku version).

         

        THis IS a KNOWN ISSUE that has been going on for a long time now.

        NO PERMANENT SOLUTION YET PROVIDED FROM ROKU ( should be a software fix by now!)

  • Jeanelle's avatar
    Jeanelle
    Newbie
    2 years ago

    Did you ever figure this out?  I’m having the same problem also Seattle/Spokane

  • Capricorn's avatar
    Capricorn
    Reel Rookie
    2 years ago

    I just started having this problem this week. Since I installed the Rv last year, guide has been correct, yet this week it now shows some stations incorrectly, and much of the guide is wrong. Zip is correct, and my ip location on all 4 sites is correct. What can I check next? Thanks.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Jeanelle Capricorn,

      Greetings from the Roku Community, and thanks for keeping us posted!
      We'd like to take a closer look into this issue that you're having with your local channels since it was showing incorrect stations. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Do you have an antenna that is plugged in at the back of your TV?

      We look forward to hearing from you soon.

      Thanks,

      John

      • Capricorn's avatar
        Capricorn
        Reel Rookie
        2 years ago

        Mine is a TCL Roku TV. I bit the bullet and did a factory reset. After going through everything and rescanning channels, the guide is not updated and correct again. Not sure why it went t haywire. It has worked well for a year , then suddenly went wonky the other night. The list of i.p. location check sites earlier was helpful to assure me that the issue was probably tv related and not internet.

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    BLW-C-

    Some channel apps determine your location by the IP (Internet Protocol) number assigned to you by your internet provider. If your internet provider assigns or changes your IP number to one attached to one of its servers located in a different area, that could change your apparent location and thus the local stations you are provided.

    You can use an IP info website like the ones listed below to see where the IP number assigned by your internet provider indicates you are located. If this doesn't represent your actual area, you can contact your internet provider and ask to be reassigned an IP in your area.

    Some IP info websites:
    https://www.iplocation.net/
    https://www.iplocation.com/
    https://tools.keycdn.com/geo
    https://www.ipfingerprints.com/
    A web search for "IP Location" can find many more.

    I'd suggest checking on several of these as it seems to be an inexact science. They may not all give the same results and you don't know what service your channel app uses to check IP location..