Forum Discussion
DBDukes
5 years agoCommunity Streaming Expert
What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
Here are the steps, and the correct order. Skip any step, or do them out of order, and you're just wasting time. This is the order.
- Remove the app
- Reboot the Roku. On a standard Roku device, it's Settings > System > System restart. On a Roku TV, its Settings > System > Power > System Restart > Restart
- Reinstall the app.
Doing it in 1,3,2 order won't work.
Again, no guarantee this will resolve, but you were attempting this. Ensure the attempt is correctly executed.
Mionephoenix
5 years agoReel Rookie
Thank you! This appears to have fixed the issue!