Forum Discussion

Dreakesten's avatar
Dreakesten
Channel Surfer
3 years ago

Why does my Roku say A Roku device was not found at this IP address. Please check the IP

I know the ip is right it won’t show up trying to connect through wifi and it also won’t show up to use  AirPlay when it’s on the same wifi as my phone please help!!!

12 Replies

  • Sterfried's avatar
    Sterfried
    Newbie
    2 years ago

    I had this same problem and was getting REALLY FRUSTRATED and narrowed it down to a problem with my phone settings.. - more accurately the Roku app settings ON my phone. I went to where my apps are on my iPhone “Settings” are and found the Roku app. Looked at the possible problems it could have been. I found that “Local Network” was turned off. That’s it!! That’s all it was! 

  • Dreakesten's avatar
    Dreakesten
    Channel Surfer
    3 years ago

    Just got this Roku and it was working fine with screen casting and now all the sudden it won’t show up anywhere and won’t even pop up on the app to let me connect. I tried everything, checking my connection, making sure it’s on the same network, factory resetting, turning the screen mirroring and airplay on and it’s still not showing up. How do i fix this?

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      3 years ago

      Dreakesten It sounds like a security setting in your WiFi has been enabled. There is a setting that blocks connected devices from seeing other connected devices on your network. This is mostly used in semi-public networks, such as a hotel or coffee shop. A home network that has a guest access SSID will also have it enabled. It's possible that yours was turned on accidentally, or if your ISP controls your router/modem they might have done it. With that setting on, you will encounter exactly what you have experienced. 

      • Dreakesten's avatar
        Dreakesten
        Channel Surfer
        3 years ago

        How do I change the secuerity setting in my wifi?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Dreakesten,

    Thanks for posting in the Roku Community!

    We appreciate your patience regarding the issue you are experiencing. We understand that you are having difficulties connecting Airplay to your Roku.

    We also recommend taking a look at our Support page to troubleshoot Airplay and Homekit issues: How to use AirPlay and HomeKit with your Roku streaming device | Official Roku Support

    If the behavior continues with Airplay not connecting with a Roku device, we would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • When did this issue first start occurring?

    We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


    Best regards,
    Mary