Why does my Roku say A Roku device was not found at this IP address. Please check the IP

Hi Dreakesten,

Thanks for posting in the Roku Community!

We appreciate your patience regarding the issue you are experiencing. We understand that you are having difficulties connecting Airplay to your Roku.

We also recommend taking a look at our Support page to troubleshoot Airplay and Homekit issues: How to use AirPlay and HomeKit with your Roku streaming device | Official Roku Support

If the behavior continues with Airplay not connecting with a Roku device, we would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• When did this issue first start occurring?

We look forward to hearing from you and assisting you with your needs as we are committed to finding a solution for this issue. Thank you!


Best regards,
Mary