Forum Discussion

OldCuban's avatar
OldCuban
Reel Rookie
10 months ago

Why can't you remove the Bally Sports App?

First when you install the app, you can't use your current login and password. Roku forces you to subscribe through the app. 

Fine, I caved and spent an extra $20 last week to subscribe to the Bally Sports App even though I already had a paid subscription through their website.

Now, when I load the app on Roku, it acknowledges that I have an active app on the screen and on my subscriptions page when I log into my account, but the app does NOT go past the screen that states that I have an active app.

So I figured, let me remove the app and reinstall it. When you click on the app, the option to remove it is NOT THERE. Every other app can be removed, but Bally's can not. Why?

Ya'll at Roku better fix this, or I'm switching all 6 TVs in my home to Firesticks. I don't care if it's Bally's fault or your own. Fix it.

App Subscription
  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    I can't help with most of this, but I can tell you that you can't remove an app if you have an active subscription through Roku.  Once you cancel the subscription/auto-renew and the current subscription period expires you'll be able to remove the app.

    I don't understand the rest of the problem, but their app description states, "CABLE OR SATELLITE SUBSCRIPTION REQUIRED".  I wouldn't think that you could subscribe to it.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      10 months ago

      I think Bally is like the ESPN app.  There is only one app, but you can access its paid "plus" stuff without a tv provider by logging into your paid subscription through the normal "tv provider" app.

      But there does seem to be something screwed up there.  When I bring up Bally in the Channel Store web page and click on Details (https://channelstore.roku.com/details/28f9ccfd17ecb42e9815fc15826f5762/bally-sports) it took me several tries to get to the Bally page, after several attempts that took me to several other, apparently random, non-Bally pages. 

      Maybe I just happened to try while they were in the middle of fixing something, and perhaps this kept the app from being accessed for removal.

      Once I finally got there I found:

      "There are two ways to enjoy Bally Sports. If you do not have a cable plan, you can subscribe to Bally Sports+ and enjoy the selection of live sports and more. Visit BallySportsPlus.com to see what programming is available based on your home zip code. If you have a cable provider, you can download the app for free and use your credentials to sign in for full access."