Forum Discussion

Stephjohn7-'s avatar
Stephjohn7-
Reel Rookie
3 years ago
Solved

Why am I being charged for CBS interactive?

I have no idea what cbs interactive is so why am i being charged?

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Stephjohn7-,

    Welcome to the Roku Community!

    We can certainly understand your concern that you want to know about a charge.

    Have you verified that you currently do not have any active subscriptions by logging into your Roku account online at my.roku.com and clicking Manage your subscriptions?

    For more information about how to review unrecognized charges, you can take a look at this link: What to do if there is a charge you do not recognize | Official Roku Support

    If you continue to have questions about a charge, feel free to contact Roku support at https://support.roku.com/contactus.

    Hope this helps! Let us know if you have any other concerns.


    Best regards,
    Mary

    • Stephjohn7-'s avatar
      Stephjohn7-
      Reel Rookie
      3 years ago

      I have no subscriptions open for CBS or Warner yet being charged for them both. I have no idea as to what this is about.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Stephjohn7-,

        Thanks for the quick response.

        For these cases, it may be more effective for you to get help from our billing team.
        Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

        Please let us know if there's anything else we can help you with.


        Best regards,
        Mary

    • Divacat1's avatar
      Divacat1
      Newbie
      2 years ago

      Please just answer the question!!!!!!!!!!!!!!   I feel like I am just getting the run around!  Going to all these other places you tell us to go to is no help at all! I am being charged $5.99 a month for CBS Interactive and I can't find it as a subscription so what the heck is it already!!!!!!!!!!!!!!!!!!!!!!!!!!

      • Strega2's avatar
        Strega2
        Roku Guru
        2 years ago

        Like makaiguy said above, CBS Interactive is usually Paramount+.  Paramount+'s most basic plan is $5.99/month.

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        ada1, you manage your subscriptions that are paid through Roku by logging into your account at https://my.roku.com using the email address that's displayed on your Roku account under Settings->System->About.  You can also manage the subscription for an app by highlighting its icon on the Home Screen and pressing * on your remote.  If the subscription is through Roku, there will be a "Manage subscription" option.