I want to load BBC iPlayer to my Roku 3930X box but I cannot find it in the app store. I have checked the approved list and the 3930X is given as approved. I have rebooted the box twice but no improvement. I have been able to load other apps. I live in the UK and the box was bought in the UK.
Thanks for your help. The channel icons appear from the links but ADD CHANNEL is greyed out.
I wondered if this was because I had a vpn set, so I deleted my account, turned off the vpn and opened a new account with different email address and password and the same thing happened. Do you have any idea how can I persuade Roku that I live in England and have a TV licence.
A VPN or anything else that masks your true location will certainly mess things up, but it's still far too easy to create an account that's associated with the wrong region through no fault of your own. Try creating the account again, but use a different device, different browser, clear your browser cookies, or use a private/incognito browser window. My gut feeling is that it's browser cookies that cause the problem. I can inadvertently click on a Roku link with "en-gb" in the link and suddenly I'm getting redirected to UK Roku web pages for every Roku page. I have to clear cookies to restore normal operation.
I just had it happen again, but with a "en-ca" page. 😠I hate it when I don't notice the link isn't a US page. Clearing cookies wasn't enough. I had to clear cookies and shut down my browser to stop getting redirected to "en-ca" pages.
