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Katlyn4254's avatar
Katlyn4254
Reel Rookie
3 years ago

When I try to enter a streaming channel on my Roku TV the screen zooms in and chnages colors.

For the first time today when I attempted to enter Netflix my Roku tvs screen zoomed in, turned to strange pastel colors but in the same pattern as the red background found on the Home Screen. This seems to overlay the screen. When I “screen mirror” it appears normal and the screen will also return to normal. As soon as I try to enter a streaming app it happens again. So basically I can just stare at my Home Screen and don’t know what to do. I tried resetting to the factory audio and picture settings but that didn’t work either. I haven’t been able to find any information on this anywhere. First issue like this in 3 years. My other Roku tv is older and hasn’t had this issue. 

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Katlyn4254

    Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

    A few questions here to better understand what you're experiencing: Does the issue only occur on a Netflix channel or all channels on your Roku device? 

    Can you please provide us with the following information:
    -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    -steps to reproduce the issue you are seeing

    -the image of the issue you are experiencing

     

    With more information, we will be able to assist you further.


    Warm Regards,
    Lianna

     

    • gufygrl's avatar
      gufygrl
      Newbie
      3 years ago

      I'm having the same issues, zooming in so you can't see anything cause it's so up close.  It started this afternoon, out of the blue, on Discovery+, but checked Hulu and Netflix and it's doing it there as well and then when I went to the help app under Roku support on the device, even that is zoomed in.  I found info that this was happening wide spread to people before, so I'm thinking there needs to be a fix for this.

      • Katlyn4254's avatar
        Katlyn4254
        Reel Rookie
        3 years ago

        What worked for me was resetting to factory settings. Some people have told me there’s a button on the back of the tv to do so if you can’t get the screen to return to normal after exiting the streaming channels. Others said to unplug your TV. I fixed mine so I wish you luck!