Howches wrote:BTW I am considering trying a factory reset, but does that mean losing all of my apps, even if I use Netflix on other devices. Does that mean I lose the logons as well? might I lose them on my other devices?
I no longer use Netflix or Hulu, so I can't speak to their current picture quality levels. Washed out 4K sometimes might be HDR content that the TV doesn't detect and leaves the TV in SDR mode. This might be caused by a problem with the apps themselves. The suggestions from the moderators to remove, reboot, and reinstall the channel has proved successful in the past with channels that misbehave. But let me clarify for you the question you asked above.
Doing a factory reset on a Roku only impacts that specific device. It does not remove any channel attached to your user profile and will not impact any other Roku device. Once the reset device boots again, it will act like it's brand new and have to be linked again to your user account. Once that is done, it will automatically reinstall every channel you now have (along with some that Roku pushes out to all devices on initial setup). Some channels will restore your login credentials from your Roku account, while others will require a login again (but should only be needed once). Again, it will not impact any other Roku device you have on the same account.
As an aside, there is no Roku "Ultimate". The top Roku player is the Ultra, and there are eight different versions so knowing your specific model number might be of value when troubleshooting issues. 🙂
Thanks for the info about factory reset. That is exactly what II wanted to know. I looked up the purchase date and see it was 2018. Is there something about the age of the unit that might affect this problem? BTW I should have written "Ultra" and not "Ultimate." I am inclined to try the factory reset next and can report back.
Howches wrote:Thanks for the info about factory reset. That is exactly what II wanted to know. I looked up the purchase date and see it was 2018. Is there something about the age of the unit that might affect this problem?
By the end of 2018, the first three versions of the Ultra had been released. The 4640 was released Oct 2016, the 4600 in Oct 2017, and the 4661 in Oct 2018. There's little difference between the 4660 and 4661. The 4640 had an optical out jack and also included a Dolby encoder (to help with devices that didn't support EAC3 audio or DTS). Roku added the encoder back on the 4800 but only the Roku Streambar players have an optical jack now, and I believe it's an input not output jack to feed audio from other devices.
Naturally, as electronic devices age the potential of a failure increases. Assuming you have the latest model (4661) it's still approaching six years old. But for devices like this any failure is usually total, not just for specific apps/channels. If you were seeing the same washed out colors on every app you use, then you might consider the video processing chip is having problems. But with it only on individual channels/apps, that doesn't seem likely.
I checked and my Roku is a 4660. The color problem occurs only on 4K material and seems to be across Netflix, Hulu and Prime. With Max i get normal color, but resolution is poor.. I tried the factory reset and that didn't solve it. I ordered a new Ultra and will open the box if no one offers a solution before it arrives. I'd be pleased to hear another suggestion so I can return the unopened box to Amazon. Thanks.
