Forum Discussion

Howches's avatar
Howches
Channel Surfer
2 years ago

Washed out picture on Netflix 4K on Ultimate Roku

Recently I have been getting extremely washed-out color on 4K shows only when watching 4K on Netflix and Hulu. The black become a medium gray. I am able to switch to Netflix on my native LG OLED TV a...
app playback
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Howches,

Thanks for keeping in touch with us here in the Roku Community!

We understand that you're having a playback issue with Netflix along with the Hulu channel. Thanks for flagging us about this.

Let us know...

  • When did you start seeing this issue occur?
  • What are the steps to reproduce the issue?
  • Are there some recent changes that might affect this?
  • What are the troubleshooting steps you've taken so far and what didn't work?

Tell us more about this so that we can further assist you.

Regards,
Rey

Howches's avatar
Howches
Channel Surfer
2 years ago

I noticed the problem a few weeks ago.  I think I made the issue clear in my question and I hope that someone out there has experience/knowledge with this issue.  

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Howches,

    Thanks for the response!

    We're sorry for any inconvenience this may have caused you when streaming the Netflix and Hulu channels. In some cases, that resolves the issue by removing the affected channel and re-installing it. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

    1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
      • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step.).
    3. Reinstall the channel. After your Roku device restarts, visit the Roku Channel Store and add the channel again.
      • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

    For more references on how to troubleshoot any channel playback issues, you can visit our Support page.

    Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

    All the best,
    Chel

    • Howches's avatar
      Howches
      Channel Surfer
      2 years ago

      Thanks for the suggestion.  I removed Hulu, rebooted, reinstalled and the problem is still there.  4K is gray.  Any other ideas?  I still would like to know the consequences of a factory reset.  Will I lose apps on all my devices?  Will I have to sign in again for all of my apps?

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago
        Howches wrote:

        I still would like to know the consequences of a factory reset.  Will I lose apps on all my devices?  Will I have to sign in again for all of my apps?

        I answered both of those in my previous post. No, you don't "lose" your apps on any other Roku device. Yes, you might need to sign back into some of the apps, but just on the Roku that was reset.