Forum Discussion

markgrim's avatar
markgrim
Reel Rookie
7 months ago

Washed out colors when streaming YouTube TV or Live Sports

Same exact issues here. Roku Ultra 4800X. First one is Roku, 2nd with native TCL App. No settings changes.  
app playback
wlasley's avatar
wlasley
Binge Watcher
7 months ago

Thanks Jharra, the ONLY channels/programming with this issue is Live 4K through the Roku. (I stream through You Tube TV.) This is ALL the live 4K - so far, NBC, FoxSports, and ESPN. and i will try the * suggestion tonite on the 7:00 pm game on Fox: Maryland at Ohio State. Once I do that, if it comes in properly, if i change to another game or program and wish to return to live 4K will i have to do the * again or will that stick? 

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
7 months ago

wlasley markgrim 

Thank you for your update!

To help us investigate this issue further, please provide the following information.

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • Channel build version

Looking forward to your response!

Thanks,
The Roku Community Team

  • markgrim's avatar
    markgrim
    Reel Rookie
    7 months ago

    Don't know what Channel Build number means.

    • wlasley's avatar
      wlasley
      Binge Watcher
      7 months ago

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        7 months ago

        wlasley markgrim 

        Thanks for sharing the info! Can you let me know if this issue is happening with other apps or channels, like the Live TV channel, or is it just with YouTube TV?

        Appreciate your help!

        Best,
        The Roku Community Team