Forum Discussion

rokee's avatar
rokee
Reel Rookie
2 years ago
Solved

Viki shows stuck on loading screen

I have a Roku Express 4k+ and whenever we try to start a new episode of a show on Viki, the brand screen loader “Kocowa” will endlessly loop.  When we continue an episode, there’s no issue; only...
app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, rokee!

    Thank you for letting us know about the playback issues you're currently experiencing on the Viki channel on your Roku. We'd be happy to suggest some troubleshooting steps to help you.

    Before proceeding, may we know if this is the only channel affected by this? If so, we highly recommend performing the steps provided below, and we also need to make sure that these steps have been done precisely to work:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Furthermore, if the issue persists, it will be highly effective to directly raise this concern to the channel provider for further clarification and assistance. They are the ones who maintain and update their channel on the Roku streaming platform, and it's possible that it needs a channel update from them.

    You can reach them here: Viki TV Channel Support

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Welcome, and thank you for posting here in the Roku Community, rokee!

Thank you for letting us know about the playback issues you're currently experiencing on the Viki channel on your Roku. We'd be happy to suggest some troubleshooting steps to help you.

Before proceeding, may we know if this is the only channel affected by this? If so, we highly recommend performing the steps provided below, and we also need to make sure that these steps have been done precisely to work:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Furthermore, if the issue persists, it will be highly effective to directly raise this concern to the channel provider for further clarification and assistance. They are the ones who maintain and update their channel on the Roku streaming platform, and it's possible that it needs a channel update from them.

You can reach them here: Viki TV Channel Support

Best regards,
Carly