Forum Discussion

larryk4311's avatar
larryk4311
Channel Surfer
5 years ago
Solved

Video stops playing...just freezes during the last few minutes of show ending; audio continues fine.

Hi All...

Was wondering if anyone else has experienced this and possible solutions:  Video stops playing...just freezes during the last few minutes of show ending; audio continues fine.  I'm watching the 'Favorite Sitcoms' channel and the 2 shows that immediately come to mind are 'Hogan's Heroes' and 'Gomer Pyle'....either show...any episode.   What started as a minor inconvenience has developed into a huge annoyance.  Should I be contacting Favorite Sitcoms, and is that even possible?  Many advance thanks for all suggestions.  Larry

app playback
  • larryk4311's avatar
    larryk4311
    5 years ago

    Hi makaiguy and thank you so much for your help.  Everything was going smooth and I was following your instructions to the letter.  Got to the end and was ready to reinstall the channel....and it was gone!  Looked everywhere,  but the Favorite Sitcoms channel was MIA.  Dagnabit!  Wish I had more knowledge where all these channels come from anyway, how the content is gathered, how they make any money without paid commercials, etc.   Anyway, thanks again.

20 Replies

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    5 years ago

    When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:

    1. Highlight channel on home screen.
    2. Press * key and choose Remove channel option.
    3. IMPORTANT- DON'T SKIP:
      Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
    4. Reinstall the channel. Note it will be added to the END of the channel grid.
    5. If channel requires a login, you may need to log in anew.

    Let us know how you make out.

    • larryk4311's avatar
      larryk4311
      Channel Surfer
      5 years ago

      Hi makaiguy and thank you so much for your help.  Everything was going smooth and I was following your instructions to the letter.  Got to the end and was ready to reinstall the channel....and it was gone!  Looked everywhere,  but the Favorite Sitcoms channel was MIA.  Dagnabit!  Wish I had more knowledge where all these channels come from anyway, how the content is gathered, how they make any money without paid commercials, etc.   Anyway, thanks again.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        5 years ago

        The channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own The Roku Channel, the Roku Media Player, and several Roku-specific information channels. For everything else Roku just provides the platform on which they run.

        I can't find Favorite Sitcoms, either.  It's developer may have withdrawn it.  Or sometimes channels are removed when discovered to be showing material for which they had not obtained the rights.

         

    • gsc's avatar
      gsc
      Reel Rookie
      3 years ago

      Just tried your steps 1-5 with my Express 4K+. Still same problem which may be two fold:

      in addition to the picture freezing after about one minute into a show while the audio continues, I have also noticed three things on login:

      1) When the blue light comes on indicating power I am noticing that a quick red blink in the blue light also flashes once after about 5 seconds of powering on.

      2) The R O K U logo letters no longer appear when the TV is turned on.

      3) I'm also getting a TV device message saying there is no signal, but in fact the signal is OK and strong when checked in settings.

      Any theories?

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        gsc, if you were seeing the R O K U letters (the startup animation) when you turned on the TV then that implies you're using the TV's USB port for power.  Try using the supplied power adapter.

    • GeorgeInVista's avatar
      GeorgeInVista
      Reel Rookie
      3 years ago

      Using Roku Express 4k HDR 2021 with older TV

      had chronic video freeze when I hit pause or back hit play video freeze audio proceeds. Switched to older ROKU Express, same problem.

      Switched HDMI port on TV. Problem is resolved. 

      • parlance's avatar
        parlance
        Reel Rookie
        3 years ago

        I double-checked, and I was already plugged into the HDMI port.

        Removing and reinstalling ABC7 did work for that channel, but I'm still having the freezing issue on YouTube if I fast-forward or rewind picture.

  • SwiftTransient's avatar
    SwiftTransient
    Channel Surfer
    4 years ago

    I’ve been having this same problem of video freezing about 20-30 seconds into a movie and the audio continuing, this was the Roku channel. I’ve uninstalled the channel and completed the full restart sequence, then reinstalled the channel. This procedure has been done several times. It affects certain movies and not others.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      SwiftTransient

      Thanks for the post. 

      Does this playback issue occur on a specific title or does it happen on all content that you try to stream on The Roku Channel?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • SwiftTransient's avatar
        SwiftTransient
        Channel Surfer
        4 years ago

        Thank you for responding.

        It happens with specific movies on the Roku channel. Since the first time I tried to watch them the problem has remained. Other movies play without this issue. The ones I was having the most trouble with were in the anime section.

  • Marksw's avatar
    Marksw
    Channel Surfer
    4 years ago

    I had the same issue where video froze and audio kept playing. I noticed it in the Spectrum channel using a new Roku Express 4K+. I tried uninstalling-restarting-reinstalling to no avail. I found a setting under settings-system-power-auto power savings and unchecked the option for “After 20 minutes of no interaction“. I no longer seem to have the issue with the videos freezing.

    • Marksw's avatar
      Marksw
      Channel Surfer
      4 years ago

      Update: I am still getting this behavior on my Roku on the Spectrum app. I always noticed that it seemed to freeze on commercials which seemed odd. It froze several times on CNBC and FBN when a commercial was on and there was a static promo on the screen with a lot of white background. Audio keeps going, but video is frozen, even the scrolling stick ticker at the bottom. Changing the channel and back unfreezes the video

      • OldGuy1944's avatar
        OldGuy1944
        Reel Rookie
        3 years ago

        Here's my take.  Spectrum sold me a killer deal on internet+home phone+streaming channels, so now I'm on my third day of the Roku.  The Roku streaming stick 4K is on HDMI3 of 32" Vizio, with power from wall plug.  (The Roku updated itself upon installation.)

        Today, for first time, I noticed a frozen image of the final frame of a JibJab.com commercial, while audio from selected channel on Spectrum was playing.  I noticed that changing to the adjacent Spectrum channel unfroze the video, and changing back to the first channel the video was also good.  Within an hour, there was a frozen image of the final frame of a Target commercial, and the same channel-change sequence had to be used.  My impression is the freezing commercials are from Roku, not Spectrum, and that there is a defect in the release of the video stream that carries the commercial, which is preventing the Spectrum video from starting. 

        Thank you all who have posted.  From this, we know this is a long-standing unsolved problem.  Is there a way to know if either Roku or Spectrum is working to correct this?

    • Suzeeee's avatar
      Suzeeee
      Newbie
      3 years ago

      Thanks for the tip.  I tried what you suggested.  Hopefully it works 🙂

  • KBH's avatar
    KBH
    Newbie
    3 years ago

    Happens to me all the time on Roku channels. 

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello KBH

      Thanks for reaching out here in the Community!

      We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

      1. Does the issue only occur on a specific channel or all channels on your Roku device?
      2. Are you receiving error messages or codes when accessing the channel?
      3. What troubleshooting steps have you taken so far to try to resolve the issue? 
       

      Please keep us posted and we'll continue assisting you from there.


      Regards,
      Karla