I went through many steps to try to find Gasmamman before posting here:
1) Searched within the Viaplay Roku Channel after trying and failing to find Continue Watching in this area. This is not the first time the Continue Watching row has been missing from the Viaplay app. But this time was a bigger issue because I couldn't find the show through search or scrolling through just about every row of content.
2) Searched via the Roku Search function after finding that Continue Watching was not showing under What to Watch.
3) I checked for a Roku update and it stated the unit was up to date.
4) I restarted the Roku unit and tried everything again listed under 1 & 2 above.
This isn't imagined, I'm not making it up, this is a legitimate issue. I appreciate you trying to help, but does anybody who works for Roku actually monitor these forums? If not, what is the best contact for customer service? I reported the Beneath the Surface issue quite a while ago.
[TRC] Viaplay- Beneath the Surface series episode ... - Roku Community
<crickets>
Usually the developer is responsible for handling issues with their app/channel.
If you go to https://help.viaplay.com/is/ and scroll down you will see a "show articles" section that explains why content may no longer be available and there is also a "contact us" link at very bottom. Viaplay is going to be in a much better position to explain if there is an actual issue going on.
The link to the contact page is located here https://help.viaplay.com/is/request/?token=8634950698.
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As for support from Roku, can certainly page RokuCarly and RokuJechealR to enter this thread and take down some info, but you will likely do better communicating directly with ViaPlay.
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Regarding the Continue Watching issue, some other users are reporting similar disappearances. Try unplugging your device for a few minutes if the System Restart did not work for you. Usually it will return to affected devices but make take a day or so. (likely a cloud/server issue).
