using search option not working
When using the search option... I can enter my search topic but when I hit the 'ok' button the Roku shows 'loading' but after a short time it reboots itself and never finds my search item. Solutions...
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Have tried the suggestions, but they did not work. I have a Roku Express on a Samsung TV. It is connected through the TV HDMI (ARC) port. On the other TV HDMI port is an HDMI switch with a BluRay player, Samsung DVD/VHS player and the cable box connected to ports on the switch. I have tried various combinations of connections with the switch and TV HDMI ports. I also tried my old ROKU 3 (in place of the Roku Express) and the 'search' function worked perfectly on that Roku. Hope the additional info is useful!
Thanks so much for any help !
Thanks for the reply.
Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Let us know how it goes!
All the best,
Kariza
Thank you for your help. I have it plugged in with the supplied power cord. I should mention that my Roku is a model 3941X2=Roku Express 4K+. In my previous post I wrote that I had a Roku Express which is a slightly different model.
Thanks always for your helpAppreciate the response.
For clarification, when you said your Roku device is plugged in with the supplied power cord, do you mean it's powered by the power adapter plugged into a working wall outlet? If yes and the issue persists, we recommend performing a factory reset on your device.
Perform the following steps with your Roku remote or the Roku mobile app.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Advanced system settings
- Select Factory reset
- If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
- Follow the on-screen instructions
For more information, visit this link: How to system restart or factory reset your Roku streaming device
Keep us posted!
All the best,
KarizaI'm having the same issue. I am using a streaming stick on a downstairs tv and the standalone device upstairs on a different tv. Both are having the same problem. Whenever I search for content using the voice search, it comes back "no results found". When using the actual "search" option, same thing. I've also noticed that as I'm typing the letters in for the search, whereas in the past it would give me suggestions based on every character I am inputting into the search bar, NOTHING is showing up. No suggestions at all.
I've been using this streaming stick for almost a year now and it has performed flawlessly. Same as the device upstairs. Now nothing. What is going on?
