Forum Discussion

Sunrise3ts's avatar
Sunrise3ts
Newbie
3 years ago
Solved

USA network app giving anyone else issues

Is anyone else having issues with a continuance playing of the USA network live playing one show after another as it did 2 months ago.. I keep getting the back and am error statement .. and frankly I am tired of it.. normally that's a call for an update... thanks in advance for any future replies or ideas on the help for it... now time for Monday Night Raw ..

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, Mikewhite1972!

    Our sincerest apologies for any inconvenience this may have caused and no worries! We're here to suggest troubleshooting steps to help you get back on streaming-affected channels like WWE.

    Before we proceed, may we first know if there are error messages prompted when you try to access the channel? If so, kindly let us know. Also, we recommend performing the following steps to help you troubleshoot the affected channels:

    1. Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    For reference and further information about this, kindly visit our Support article to help you How to resolve a channel playback issue.

    In the meantime, we also suggest highlighting the channel tile of the affected apps and pressing the star (*) button on your remote to update it. 

    We'll be anticipating your response as we are more than eager to help you resolve this. 

    Best regards,
    Carly

5 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi Sunrise3ts

    Welcome to the Roku Community!

    Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

    With detailed information, we will be better able to assist you.


    Warm Regards,
    Lianna

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        A warm welcome here in the Roku Community, Mikewhite1972!

        Our sincerest apologies for any inconvenience this may have caused and no worries! We're here to suggest troubleshooting steps to help you get back on streaming-affected channels like WWE.

        Before we proceed, may we first know if there are error messages prompted when you try to access the channel? If so, kindly let us know. Also, we recommend performing the following steps to help you troubleshoot the affected channels:

        1. Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
        2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
        3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

        For reference and further information about this, kindly visit our Support article to help you How to resolve a channel playback issue.

        In the meantime, we also suggest highlighting the channel tile of the affected apps and pressing the star (*) button on your remote to update it. 

        We'll be anticipating your response as we are more than eager to help you resolve this. 

        Best regards,
        Carly

  • Glocom's avatar
    Glocom
    Binge Watcher
    2 years ago

    I have tried several times over the last month to link USA app to cable provider. The URL given to activate with the code does not work. 

     

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Hi, Glocom!

      Greetings from the Roku Community.

      We appreciate you letting us know about the streaming issues you've encountered with the USA Network app on your Roku. We'd be happy to provide further information regarding this matter.

      If the troubleshooting steps are not effective, we strongly advise you to escalate the matter to the channel's support team. It's important to note that Roku simply hosts the channel on the platform and does not have direct management control over it.

      You may reach them here: USA Network Support

      We hope this will get sorted out soon so you can continue streaming.

      Warm regards,
      Carly