Forum Discussion

cgkel's avatar
cgkel
Reel Rookie
3 years ago
Solved

UpFaithandFamily Error Code -2

Roku newbie here. I subscribe to UpFaithandFamily.com. I have successfully loaded the Roku app for the service, signed into my UFandF account on Roku app on my Roku Ultra. My account information is t...
app playback
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Hi cgkel,

    A warm welcome here at the Roku Community!

    We appreciate you reaching us here regarding your playback issue with the UP Faith & Family TV App. No worries. We're here to find you the best resolution possible.

    We'll try troubleshooting your device and see if this will fix your playback issues. Kindly follow the steps provided below:

    1.  Remove the UP Faith & Family TV App by highlighting it and pressing the Star (*) button
    2.  Restart your Roku device/TV from Settings > System > System Restart
    3.  Reinstall the UP Faith & Family TV App again. Select Channel Store > Search for the app > Click Add channel

    Let us know how it goes and we'd be more than happy to continue assisting you with this.

    Hope this works!
    -Carly

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

Hi cgkel,

A warm welcome here at the Roku Community!

We appreciate you reaching us here regarding your playback issue with the UP Faith & Family TV App. No worries. We're here to find you the best resolution possible.

We'll try troubleshooting your device and see if this will fix your playback issues. Kindly follow the steps provided below:

  1.  Remove the UP Faith & Family TV App by highlighting it and pressing the Star (*) button
  2.  Restart your Roku device/TV from Settings > System > System Restart
  3.  Reinstall the UP Faith & Family TV App again. Select Channel Store > Search for the app > Click Add channel

Let us know how it goes and we'd be more than happy to continue assisting you with this.

Hope this works!
-Carly

cgkel's avatar
cgkel
Reel Rookie
3 years ago

Hi Carly!

Thanks for your support. Unfortunately, what you suggested did not work for me. However, I appear to have solved my issue with streaming Up Faith and Family on my Roku device (and my other devices). It seems my security software was blocking a domain that is apparently required for your service to work properly. I had to whitelist the following domain and all of its subdomains. Since a unique number appears to be added to the domain for each item I am trying to watch, the domain becomes unique for each video. Therefore, I had to use a RegEx statement to whitelist all videos with one line. Here it is...

 
 (\.|^)akamaized\.net$
 
Since I have whitelisted this domain and subs, your service works on all of my devices. Hopefully, it will stay that way!
 
Thanks for trying to assist!
 
Carl