Forum Discussion

Njb61's avatar
Njb61
Reel Rookie
4 years ago
Solved

Up/faith & family channel

I recently started using ROKU.  I added the Up/faith & family channel and have a few days left on the free trial.  I got an email today stating that Up was on the ROKU channel and I subscribe to it.  My question is if I deleted UP before the trialends will it stay on the ROKU channel?  I don’t recall seeing that channel on ROKU before I started the trial

TIA for any help

  • DBDukes's avatar
    DBDukes
    4 years ago

    Njb61 

    Nobody pays for The Roku Channel. However, you can subscribe to services through The Roku Channel, including UP. However, subscriptions through The Roku Channel are separate subscriptions from any direct to a service.

    If you subscribed to UP directly, then you'd watch it through the UP app after you enter the credentials you set up with UP for the subscription. You cannot use that subscription to watch UP through The Roku Channel, as was previously mentioned that is a separate thing.

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi deenoll55,

    Welcome to the Roku Community!

    Please note that nobody pays for The Roku Channel. However, if you subscribe through Roku Pay (such as via The Roku Channel), you can only watch the service on Roku, and only then through The Roku Channel. The Roku Channel subscription is $5/month, while the separate UP TV subscription is $6/month.

    Moreover, if you need help with the charge, it may be more effective to get help from our Billing team. You can contact them here. Choose "account, payments, & subscription," and there should be an option for you to talk to one of our live representatives, as they are the ones who can further assist with your concerns.

    You can also check the charges on your account, and this link will help you out: How to review your purchase history and charges to your Roku account.

    Keep us posted on what you find out.

    All the best,
    Chel

14 Replies

  • DBDukes's avatar
    DBDukes
    Community Streaming Expert
    4 years ago

    Njb61 

    A separate app subscription/trial is totally separate from any subscription/trial within The Roku Channel.

    Keep in mind that if you subscribe through Roku Pay (such as via The Roku Channel) that you can only watch the service on Roku, and only then through The Roku Channel (or a special UP Fail & Family on the Roku Channel app). The Roku Channel subscription is $5/month, while the separate UP TV subscription is $6/month. Subscribing through Roku is cheaper, but limits you to watching only on Roku devices.

    Also, UP TV is available as part of Frndly.TV (starting at $6/month) live streaming, but with limited on-demand content, apart from 72-hour lookback. Just to complicate things.

    • Njb61's avatar
      Njb61
      Reel Rookie
      4 years ago

      So if I cancel the trial subscription to up/faith & family channel I won’t be able to watch on ROKU channel?  I have 2 days left and I could swear that it wasn’t on the ROKU channel when I started using ROKU the middle of august.  I have a separate box for UP on my listed channels but today I watched thru the ROKU channel.

      • DBDukes's avatar
        DBDukes
        Community Streaming Expert
        4 years ago

        Njb61 

        That depends on how you subscribed. You can subscribe directly to the service, or you can subscribe through Roku.

        Those are totally separate, and you could, even by accident, subscribe both ways. Did you subscribe directly to the service? Did you subscribe through Roku?

        If you subscribed directly, and cancel that, it won't impact the subscription through The Roku Channel.